Next Working Day*
*Orders placed after 12pm will be delivered the working day after next
Delivery Terms & Conditions
We will ensure that all orders will be shipped in a timely fashion.
We use a separate delivery company for our goods. This means that upon shipping, the risk of loss passes to this delivery company. If you receive an order confirmation, but you do not receive your goods in a timely fashion, please contact the delivery company for further details. If the delivery company are unable to help, please contact us and we shall try to help.
We cannot be held liable for delayed order should our delivery company not arrive to collect our shipments on your order day. If this unlikely event occurs, then the order will leave us the following working day.
We cannot be held liable for any inconvenience that is caused by delays which are down to our delivery company. This could include (but not limited to) the courier re-directing a parcel to an incorrect depot, or being unable to find a customer address.
Unless otherwise stated, dispatch dates are not guaranteed and should not be relied upon.
Our couriers will only ship and deliver to the addressee. The delivery address MUST be in the UK. We do not ship to overseas territories. If you would prefer the delivery address to be different to your billing address (e.g. a work address or neighbour address) please ensure you insert this address in the Delivery Details section.
Claims for incomplete or non-deliveries must be made within 10 working days of our receipt of your order
There must be someone present at the delivery address to sign for the delivery. Goods cannot be left unattended in a designated safe place. If you feel that you may not be able to sign for delivery, please consider entering a different delivery address (e.g. work address, neighbours address)
It looks like you are visiting this website from outside the UK, please note that this contact page is intended only for UK customers. If you have purchased a LotusGrill outside of the UK we will be unable to assist you and you will instead need to contact firstname.lastname@example.org or click here. If you are visiting this website from within the UK or you purchased your LotusGrill in the UK then please disregard this message. Thank you.